Okay Humans
We are constantly on the lookout for modern therapy that holds great design with great practice. We’ve sat in one too many uncomfortable waiting rooms, following frustrating booking systems, that came after equally as frustrating searches for someone we actually wanted to work with.
When we discovered LA’s Okay Humans, we knew we’d found a way of offering therapy that made sense to us, and how we live our modern lives. Founder (and LMFT therapist herself) Christy Desai tells us how she has designed a new client experience and environment around therapeutic practice. (We now just need one on every High Street and in every neighborhood).
Tell us about Okay Humans:
Okay Humans is a modern therapy practice from the founders of Drybar. We have a group of qualified and diverse therapists with degrees from places like Pepperdine, USC, Smith College, and more.
We’re all about making it easier to get to therapy. Before you even visit Okay Humans, we've simplified the process for you. Finding your therapist, booking your session, and filling out "paperwork" is all done at your fingertips through our industry-leading app or on okayhumans.com.
It was important to us that Okay Humans be on a visible street so we opened our flagship location in the Brentwood neighborhood of Los Angeles on 11710 San Vicente Blvd.
When you arrive at our brick-and-mortar location, you'll notice we've designed a space that makes you start to feel okay the minute you walk through the door – beautiful architecture, a wellness shop, mentali-tea bar, and sound diminishing therapy suites to ensure a feel-good experience from start to finish. We also built an industry-leading app that makes scheduling, booking, and paying a seamless experience.
What inspired you to start this space and app?
After unsuccessfully trying to outrun the stress of life, I finally looked for a therapist in hopes of catching my breath. What started as “3-5 sessions” turned into years of deep inner work. I learned how to be okay with conflict, curveballs, and growth, just to name a few things. My own experience turned into a personal mission to help other people feel better, stronger, and more alive so I went back to school to get my master’s in clinical psychology and become a licensed marriage and family therapist.
From my experience on both sides of the couch, I realized how antiquated and prohibitive the entire experience around therapy was. I knew that changes needed to be made to remove the barriers of entry so therapy could be more readily available and accessible.
Prior to becoming an LMFT, I was the franchise owner of a kids’ indoor playspace where I learned the ins and outs of building and operating a small business. Coupling these two experiences together, the idea of Okay Humans was born.
What do you offer?
We have a brick-and-mortar location where we see teens, adults, and couples for in-person therapy sessions and have a virtual option available for California residents.
To take even more of the headache out of the experience, we’re now in-network with Aetna & Cigna to help guests save up to 100% of their session costs. Even if guests aren’t covered by our in-network partners, we’ll submit insurance claims on their behalf so they can still save up to 80% on session costs, without the hassle.
What makes Okay Humans different?
We know therapy works. It changes lives and helps people thrive. The magic that happens between you and your therapist in session and the relationship you build together is key in accomplishing that. Our therapists at Okay Humans will provide a framework and a safe space, but there is no right or wrong way for the session to go - the important part is showing up. We make it easier for people to do that, and that’s what I’m most proud of.
With insurance benefits, an app-based booking and payment platform, qualified therapists, and a beautiful, safe space - it's the best way to prioritize your emotional wellbeing.
Our long-term goal is to continue modernizing and destigmatizing therapy so more and more people can reap the benefits. We plan to expand across the country to reach even more people and make going to therapy feel okay in every way.
What keeps you motivated?
The impact that we’re making on people’s lives each and every day is what keeps me excited about building Okay Humans. Building a business is certainly not easy but if you can wake up every morning and know that you’re making a meaningful difference in the world, then it’s worth it. You don’t need to be the smartest, loudest, or most educated person in the room to build a successful business. But you do need to believe wholeheartedly in what you’re doing. If you’re doing something you love and something you’re passionate about, the triumphs supersede the trials.
Next (or first) steps?
To book an appointment, download the Okay Humans iphone app or go to okayhumans.com. To stay in the loop and access mental wellness tips, follow @okayhumans on social media.
